Shipping & Delivery

Q: To which countries do you ship?
A: We currently ship to 80 global destinations and will increase the countries to which we ship to exceed 100 in the next few weeks. Please send us an email if you do not find your country on our list.

Q: After I make payment for the goods, how long will it take for the goods to be shipped?
A: Most orders will process and ship from our warehouse within 2 business days of the payment confirmation. You will receive a confirmation email containing shipping details when your order ships. After we ship your goods we will update your order with the tracking number. If the goods are not shipped following 5 days of your order, we will communicate with you.

For some products e.g soccer jerseys we are not able to use expedited shipping (DHL, UPS). Please consult our live chat if unsure.

Q: Who can advise on local taxes, import duties, tariffs, VAT, GST or other fees incurred upon goods arriving at the place of import?
A: As each country’s local taxes, laws and import restrictions are peculiar to each individual country, we strongly advise you seek legal advice from your local customs or import broker concerning BEFORE you confirm you order.

Q: Who pays for local taxes, import duties, tariffs, VAT, GST or other destination fees?
A: The purchaser is responsibly for payment of local taxes, import duties, tariffs, VAT, GST or other destination fees.

Q: Who pays for the Goods to be delivered?
A: The Purchaser agrees to pay delivery costs.

Q: How much will it cost to ship the Goods?
A: To facilitate your purchasing experience, ipad-minicase.com provides a freight estimator function available before you go through to the final checkout. That way you will know early in the order process if the landed product will be cost effective. The actual freight rate will be visible BEFORE you actually commit to the order.

Q: What do you advise about insuring the product You order?
A: We recommend that You consult with Your insurance company to arrange insurance for product in transit.

Q: Who shall be responsible for the insurance of the Goods?
A: The Purchaser agrees to pay delivery costs. We recommend you purchase insurance to cover every shipment to guard against loss and damages during the transportation of your goods. Although items are carefully packed and addressed according to your delivery instructions, there is a small chance that some difficulties may occur during shipment. We prefer our clients insure against unknown risks.

Q: When is risk passed to the purchaser?
A: The Purchaser shall be responsible for insurance and risk in the Goods from the time the Goods are uplifted from ipad-minicase.com by a carrier for delivery to You, or Your nominated agent, whether arranged by You or ipad-minicase.com.

Q: What do I do if I want to make a claim concerning a short delivery or damage?
A: Any claims for shortages in delivery or damage to the Goods must be made in writing within 5 business days of receiving the Goods. We will not be liable for any claim not received within 5 business days of You receiving the Goods.

Q: If the Goods are delayed can I claim damages from ipad-minicase.com?
A: We will use all reasonable efforts to ensure that the Goods are delivered on time, but We shall not be liable for any loss arising from any delay in delivery. Delay in delivery shall not entitle You to cancel the order.

Q: What special conditions exist If you send the goods in more than one shipment?
A: In the event that We elect to deliver the Goods by installment, each installment shall be deemed to be a separate contract. Each installment of an order shall be paid for on the basis that an installment is a new order.