At ipad-minicase.com, we offer you 100% customer satisfaction guarantee. If you found our products are defective, you can request a return by following the below instructions:
Return policy for refund
Customers can return products for a refund within 45 days for Register Air Mail and EMS users, 30 days for UPS, DHL, and Fedex users after the invoice date. Please note that the RMA number should be included in the returned package and the shipping cost is non-refundable. In addition, customers are responsible for the return shipping fee. A 15% restocking fee may be applied to the return if the reason of return is casued by human error.
We can not accept the following items for a refund:
Return policy for exchange or replacement
Our products can be exchanged or replaced within 45 days for Register Air Mail and EMS users, 30 days for UPS, DHL, and Fedex users after the invoice date. For replacement parts, please contact ipad-minicase.com within 7 days from the delivery date. If you would like to exchange a product, please make sure that the product is unused and wihin the warranty time. You can provide us the order number and the product code you want to exchange. Please remember that a RMA number is always needed for returning any product.
The procedure of return
Firstly, please submit a support ticket at ipad-minicase.com, and fill in the RMA form. Once you get the RMA number, do not forget to ship your items back with the RMA number. The return package without a RMA number would be rejected.
If you want to use the warranty service, please pay attention to that we offer 45 days for Register Air Mail and EMS users, 30 days for UPS, DHL, and Fedex users after the invoice date. Any product that exceeds the warranty time is unacceptable.
Return shipping cost
The shipping cost of returning products is not covered by ipad-minicase.com, but the fee of shipping the products back to customers would be covered by ipad-minicase.
Canceling order before dispatch is free of charge. If the package had been sent out, the order can’t be canceled. It would be better if you can inform us to cancel order as soon as possible.
For further information, please feel free to contact us at email@example.com.
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